Return and Exchanges
To initiate a return/exchange of an item please do so from our returns portal below:
SHOP1920 accepts Visa, MasterCard, Discover, American Express and Paypal.
SHOP1920 is powered by RG Apparel Co. and you will see this company as the processor for your purchase.
If your order fits all authorization criteria and is in stock, then all orders placed Monday – Friday will normally ship within 2-3 business days (note: Saturday and Sunday are not business days). All orders will be shipped via FedEx or USPS (at our discretion) and you will receive an email of the shipping confirmation from Shipment_NoReply@hlgllc.com that will include the shipping method and tracking number when your order(s) have been shipped (check spam/junk folders). Delivery is about 3-5 business days from shipment depending on your location in the country. Please note that if you place a Next Day Air or Second Day Air Order, this order will ship the next business day. (Note: Saturday/Sunday are not business days. Next Day/Second Day orders placed on Friday will ship on Monday) Please include this time frame in your needs for expedited shipping. Saturday delivery may not be available based on carrier and is not counted as a delivery day.
WE DO NOT SHIP OR DELIVER ON HOLIDAYS. We do ship to PO Boxes.
Contact us about monogram options.
- a. Every product is satisfaction guaranteed or you may return it for a refund of the item price.
- b. SHOP1920 offers one free return with each shipment. A return label will be included with your order if needed to use. If not included, please call us to email you a return label for returns/exchanges
- c. All returns must be sent back within 30 days of the invoice date.
- d. All returns MUST be in saleable condition and include its original packaging.
- e. A copy of your invoice/or return form must accompany any return. If you do not have your invoice you can log into the website under your log in information view history and print previous orders.
- f. We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.
- g. Please note the item you are returning may be out of stock. We can only provide a refund or place you on priority delivery once the item is back in stock unless the item will be discontinued.
- h. Luggage items will include one year warranty for wheel or handle defects. Damage caused by airlines are not covered
Yes, the SHOP1920 website is protected by (SSL) encryption. We guarantee that every transaction you make with SHOP1920 will be 100% safe whether online, or via call in orders!!
Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
SHOP1920 uses FedEx or USPS (at our discretion) to ship orders You will also have the option for 2Day and Next Day Air with your order and pricing will be provided for that service. Once your order is processed you will receive a tracking number from Shipment_NoReply@hlgllc.com allowing you to track the arrival of your order. (Sometimes these tracking emails deliver to junk/spam folders. So please check there as well for your tracking email)
Most orders are received within three to five business days using ground service the day the item is shipped. If the item is listed as being delivered on a special date (i.e. limited editions, limited quantities, priority pre orders, etc.) your order will be moved into a back order status and you will be notified by email when the order ships.
Note we do not ship on weekends or holidays. We do ship to PO Boxes.
No, items will be left at the home or business where shipping was indicated.
Within 30 days if you are not satisfied with your product you can return to SHOP1920 for a refund less initial shipping charges if order is under free $100 shipping threshold. All items must be returned in original packing.
Yes, at this time we do ship to PO boxes and APO’s.
All chapter/group orders will have an across the board price of $130 for 10 or more blazers ordered. Other items in the collection will also have across the board group pricing once added to the site for purchase. Please call Customer Service at 214-441-3414 for any questions.
All items have a warranty. Should you have a defect or problem with wheels, hardware, defective zipper, etc. we will repair or replace this item if within the indicated warranty time from purchase. This warranty does not apply to misuse, normal wear and tear or airline mishandling
E-Gift cards are electronic gift cards purchased for specified dollar amounts. All E-Gift cards are emailed and no gift cards will be sent via regular mail. The recipient of the gift card will receive a voucher # to use during the checkout process. In the event the voucher amount is less than the final amount, the system will require a credit card to complete the remaining balance.
Unless an item will be discontinued, items may be sold out because of high demand. Always sign up to our newsletter to stay informed when new items arrive or when items will be in stock. Wait list options will also be available to advise you once an out of stock product returns.